Frequently Asked Questions - Answered by The Experts


Q. Can you repair my Garage Door if it's not your brand?
A. Yes we can. Not all garage doors are created equal but with our years of experience and expert technicians we can help you. You can request garage door service here.

Q. How come I can't find any new garage door pricing online?
A. A new garage door can be a sizable investment. We strive to give you the most accurate estimate possible. To do that we need some information like size, application, opening preparedness, and measurements. There are just too many factors to give online pricing. This is one of the reasons our Estimates are always FREE!

Q. What do I do if my Garage Door Opener Remote stops working?
A. If it's one of our openers we recommend getting the instruction manual for your opener here or use our video library here. If you're still stuck please give us a call, we'll be happy to help (518) 348-0444. Our hours of operation are here.

Q. What does Overhead Door recommend for garage door maintenance?
A. We recommend customers have a garage door expert service there garage door for safety reasons. We also have preventive maintenance plans to meet any budget and save you the hassle. Garage doors are heavy and many components are under tension and can be dangerous. Although there are a few tips for maintaining your door please contact us first.

Q. Do you have Emergency Service?
A. We can provide service outside normal business hours. If you're in need please contact us to get all the details.

Q. Can I replace a broken garage door spring myself?
A. Unless you're trained to work on these springs we strongly recommend calling an expert.

Q. Do sell replacement parts for my Garage Door?
A. Yes we do. We have a extensive inventory of parts for all Garage Doors, not just our own. We can also recommend potential parts upgrades as well as help you determine any underlying problems that may have caused the part to fail.

Q. Can I get replacement garage door remote controls?
A. Yes, we have them, for our doors.

Q. What service do you provide after the sale or installation?
A. Only the best in the business. Please see warranty information on all our products.

Q. If I purchase a garage door today when can I expect to have it installed?
A. Most garage doors can be ordered and received within about a 15 business days. From there our scheduling team will work with you on a date and time to fit your schedule.